FAQs

How do I use discount coupons/credit?

Discount codes can be filled in on the payments page at checkout. Automatically the discount will be applied to your purchase. Note that discounts are only calculated on the items purchased and not the shipping cost. 

  

How do I see my order status?

You will be notified via email once your order has been made and again when it has been fulfilled.  A tracking number will be sent in this email allowing you to keep in touch with the whereabouts of your parcel.

 

What if I need to change or cancel my order?

Please note we cannot change or cancel orders as our system does not allow for this. We also strive to pack and send our orders immediately upon order which makes it almost impossible to cancel or amend any orders. 

PAYMENTS 

What forms of payment do you accept?

We use multiple payment gateways, allowing you to choose your most trusted method. Payfast and iPay are all accepted, which means everything is security protected.  We accept VISA, Mastercard, American Express, EFT and debit card payments. 

SHIPPING

A valid delivery address with postal code is to be entered for delivery to take place.

We do not deliver to P.O Box addresses.

How long should my order take to arrive?

SA orders are processed within 1 working day from time of order. We outsource our courier service and it usually takes 1-3 working days to get delivered.

Please note that orders placed after 12pm will only be sent the next day. Sometimes, in minor centres across SA it could take an extra day depending on season and courier pressures.

We have partnered with DHL express for our international deliveries.  Expected delivery is within 2-5 working days from fulfillment.

 

How much does shipping cost?

We want to be fair to the rest of the world and charge everyone the same amount of shipping which is $8.97

Regrettably, we will not be held responsible for any delivery or postage delays that arise from unsuspecting issues beyond our control, including but not limited to wars, courier and postal strikes, incorrect addresses and acts of God.